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Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from zurcher.co. If you have purchased from a Zurcher retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Zurcher, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient.
All gift cards are non-refundable.
Exchanges
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Faulty Goods
Zurcher is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long-term usage are not considered faulty.
We ship internationally.
Regular free shipping is included for all orders over A$150
Express and tracking options are available options during checkout.
All orders ship from Sydney, Australia or Switzerland next business day.
Returns
Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. The customer assumes both the return shipping cost to our warehouse and the replacement item shipping cost. If goods are received defective or incorrect, we will pay any shipping costs incurred. Refunds or credit will be processed within a week of receiving returned items. Please allow 2-3 days for the refund to show on your account balance.